Kent State University has a contracted preferred (not required) travel provider. We do not have a travel office or travel administrator. Travel is generally coordinated by the individual traveler or department's admin.

The expense reimbursement process is administered by our AP office. By that I mean that we administer the software (Emburse/Chrome River). Individual travelers or their departmental admins submit their own expense reports.

Emily Hermon, Manager of Accounts Payable and Payroll
Kent State University

Hi Stephanie,

The University of Alaska Fairbanks has a hybrid approach. We have a full service center model available for anyone on campus to use and it's encouraged that those who travel infrequently leverage support for travel. We have found this to create the best and most efficient experience for end users.

We use Concur (Request for preauthorization, Travel booking tool and Expense).

We have a dedicated travel support team. People can leverage support by phone, email or through an online form on our website (uaf.edu/travel).

Please feel free to reach out if we can answer any other questions,

Amanda

Hi Stephanie,

Vanderbilt managed travel program is mandated and has a full service model. We have two TMCs - one for university, one for athletics. We use the Concur only booking tool for travel and Oracle for expense reports.

As travel manager, the travel team (of one) supports university travel - faculty staff, students, guests, group travel and athletic travel. Our expense and payment card team supports those functions. We have customer service email addresses for support. We implement training, resources - both web and chatbot, and participate in campus user group webinars.

Good luck!
Sabrina

Hi Stephanie,

The University of Pittsburgh has a managed travel program, which is non-mandatory. We have one TMC that supports all of our campuses, including athletics. We utilize Concur for both travel and expense management.

Our customer service team assists with payment processing, purchasing services, and travel-related inquiries. They help with expense reports and address as many questions as they can regarding policies and travel procedures. Any issues they can’t resolve are escalated to the appropriate department. Additionally, we offer training sessions and provide quarterly "Lunch and Learn" events, as well as a newsletter, to ensure everyone stays informed.

Happy to answer any questions you have.
Emily

Good morning Stephanie!

Purdue University uses a TMC (AAA) for booking assistance and we have an internal Purdue team for assisting in expense management and regulation compliance review. Neither are mandatory options, so travelers are also able to self-serve via our booking and expenses system, SAP Concur, or directly with vendors outside of Concur. We have a ticketing system for all of our emails: currently using Footprints, but we are in the process of moving to Team Dynamix (TDX) where our submission form will be integrated into that ticketing form. We also have phone service every day for those that do not want to email.

Feel free to peruse our website and reach out to me if you want any other details!

Erin Barsteika
ehannon@purdue.edu