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Credit Card Management

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Tammy Merrill
(@tammymerrill)
Posts: 2
New Member
Topic starter
 

Hello,
I am an Associate Director of Finance at Brigham Young University in the Purchasing and Travel department. We are a team of three full time employees and we are trying to gauge how other Universities are handling staffing for their workloads. I am hoping to gain some knowledge from you to take to our senior leadership.

We are currently handling the following things in our department with 3 Fulltime employees and 7 part time students between 10-20 hours a week.
• Corporate card management of over 4,500 cards (Purchasing, Travel, Corporate, Department, and Fleet)
• We are in charge of Corporate Quick pay vs cash advances for per diems (Athletics, Study abroad groups etc.)
• We handle all of the expense management for campus.
• We do all of the compliance of expenses manually and try to get 30% reviewed.
• We do all of the back office airline reconciliation for the Travel team with ARC.

Again, I would love some feedback on this.

Tammy Merrill
Associate Director of Purchasing and Travel
Brigham Young University

 
Posted : 23/08/2023 10:41 am
Rebecca Spanos
(@rspanosemail-unc-edu)
Posts: 121
Member Admin
 

Tammy,

At UNC, our Payment Card Team and Travel Team are separate but both fall under my department. The Payment Card Team is responsible for a P-Card program of 2,200 cards ($69M in spend annually), a T&E Card Program of 4,300 cards ($17M in spend annually), and a Fuel Card program of 160 cards ($37K in spend annually). The staff is comprised of the following 4 FTE's:
* Payment Card Team Lead
* Purchasing Card Program Administrator
* Purchasing Card Program Associate
* Travel Card Program Administrator

Our Travel Team handles all expense reports processed through Concur Expense which includes all travel expenses for employees as well as business entertainment expenses. This includes expenses paid on their T&E Card card and our Airfare Direct Bill Card; we audit 100% of submissions. We also process student travel reimbursements through an older, home-grown system and the reconciliation of airfare purchases for students and guests booked on a separate ghost card. This staff is comprised of the following FTE's:
* Travel Team Lead
* (2) Permanent Travel Program Associates
* (3) Temporary Travel Program Associates

Our office does not handle the advances you mentioned, those are processed through our Cash Management office. Expense reimbursement for non-travel and non-business entertainment expenses flow through Accounts Payable, not through Concur. Let me know if you have any other questions I can help with!

 
Posted : 24/08/2023 2:47 am
Raegan Harouff Gaye
(@crh7p)
Posts: 8
Active Member
 

Hi Tammy,

The T&E team at University of Virginia consists of a Travel & Expense Manager, two T&E Analysts, and one T&E Card Administrator. We have a one card solution - the T&E card - with approx. 2500 cards and $75K annual spend. We manage all expense reports totaling approx. $100M/ year including T&E card spend. Our cards are reconciled through our Workday Expense program. We are one year into Workday and are still very much in the optimization/ process improvement stage. We also liaise with our TMC, audit Concur for contracted rates, send invoices for contract rebates, manage nearly 45 travel-related contracts, and manage customer service via Salesforce CRM platform. We are also actively promoting our TravelUVA program with a Travel Expo, monthly newsletter, departmental presentations, and webinars, as our travel program is not mandated. Please let me know if you have any additional questions. Thanks!

 
Posted : 24/08/2023 4:25 am
Jessica Chavira
(@jjchavira)
Posts: 8
Active Member
 

Hi!

At Texas State Technical College, I oversee the T&E and Payment Card. Our FTE's consist of 1 T&E Administrator and 2 T&E Specialist. Our spend is approx $100M for "plastic" card and approx $25K for virtual card. We have approx 1100 travel cards with 600 payment cards.

We are approximately 17 months post production of Workday. We are use our TMC and Concur for travel reservations only, everything flows through Workday. As we are moving move to "punchout" processes within Workday we are increasing our credit card spend.

Any questions I'll be happy to answer! Hope this helps!

Jessica

 
Posted : 24/08/2023 6:36 am
Tammy Merrill
(@tammymerrill)
Posts: 2
New Member
Topic starter
 

Thank you all for your responses. This will be so helpful!

 
Posted : 25/08/2023 11:54 am
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