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My institution offers employees a travel card and a purchasing card to conduct business. If an employee accidentally charges the card for an unauthorized transaction or incurs taxes on a transaction, we have them go to the nearest cashier's office and pay with a credit card or check the amount owed. During this time of working remotely due to COVID-19, we are experience a challenge collecting these funds when employees do not have checks. We do not currently have an electronic system to collect credit card payments over the phone or via mail.
I would like to know if you all have similar situations and how do you collect payment? what are your practices in this case? I look forward to hearing from you.
Posted : 18/05/2020 11:31 am
Hi Laura,
We require the employee to do the same, via check delivery to our Bursar's Office, either in person or by mail. However, in the event they did not have a check, I would request that they electronically transfer the funds through their banking organization (via Zelle, ACH, etc.). This seems like a fair and somewhat simple solution for all involved parties. You would need to provide the banking routing number and account number to the employee, as well as notify whomever necessary to anticipate receipt of funds and where these funds should be applied.
I hope this helps.
Best,
Raquel
Posted : 20/05/2020 10:35 am
Hi Laura,
We currently payroll deduct.
Lori
Posted : 10/06/2020 1:09 pm
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