Gonzaga uses Concur for expense, invoice and purchase request. When COVID hit, our CFO asked to be an approver on every invoice and purchase request processed through the system. We quickly added him to the workflow and he was able to monitor, question, understand and deny how funds were being spent across the university. We also imposed strict credit card limits for all cardholders so that anything over $500 needed to through the pre-authorization process where the CFO had visibility.

As painful as it has been for our community (no one appreciated additional approvers) it was critical as we curtailed spend to make up for shortfalls in other areas.